dot-assist

Your AI Customer Agent

Acts like your always-on customer assistant, learning your products, brand tone, and operations, then delivering 24/7 personalized answers to every customer inquiry, boosting satisfaction and driving sales.
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The Digital Teammate of Industry Leaders

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auran_logo
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beiersdorf_logo
comeor_logo
cosmed_logo
ds_damat_logo
eczacibasi_logo
glohe_logo
haleon_logo
hotic_logo
karaca_logo
kiko_logo
lancome_logo
loft_logo
maru_derm_logo
mavi_logo
pandora_logo
penti_logo
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Save Time, Sell More, Keep Customers Happy

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24/7 Instant ResponsesInstantly respond to customer inquiries 24/7, ensuring every sales opportunity is captured.
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Detailed & Contextual RepliesDelivers in-depth, product-specific answers that guide customers to purchase.
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AI-based Content OptimizationUses shopper insights to refine product descriptions and visuals, increasing conversion rates.
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24/7 Instant ResponsesInstantly respond to customer inquiries 24/7, ensuring every sales opportunity is captured.
arrow-icon
Detailed & Contextual RepliesDelivers in-depth, product-specific answers that guide customers to purchase.
arrow-icon
AI-based Content OptimizationUses shopper insights to refine product descriptions and visuals, increasing conversion rates.

Dot in Action

What our partners say about us

See all success stories →
Capterra
G2
See all success stories →
Capterra
G2

See the Market Clearly, Make Winning Moves

Dot Insights analyzes market trends, understands shopper insights, monitors competitors, and optimizes retail media.

Book a Demo
dot-assist

Your AI Customer Agent

Boost customer satisfaction and sales with 24/7 responses

Delivers 24/7 personalized and accurate responses, intelligently analyzing product inquiries to boost customer satisfaction, drive sales, and streamline operations. Improves store ratings, reduces churn, and frees your team to focus on high-impact work.

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    All channels on One Screen
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    Mobile and Web Access
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    Hybrid & Automatic Mode
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    Real-Time Notifications
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    Quick Integration and Self Setup
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    Insightful Analytics
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    Technical Support Team
Dot Assist

Boost customer satisfaction and sales with 24/7 responses

Delivers 24/7 personalized and accurate responses, intelligently analyzing product inquiries to boost customer satisfaction, drive sales, and streamline operations. Improves store ratings, reduces churn, and frees your team to focus on high-impact work.

  • tick
    All channels on One Screen
  • tick
    Mobile and Web Access
  • tick
    Hybrid & Automatic Mode
  • tick
    Real-Time Notifications
  • tick
    Quick Integration and Self Setup
  • tick
    Insightful Analytics
  • tick
    Technical Support Team
Dot Assist

Boost customer satisfaction and sales with 24/7 responses

Delivers 24/7 personalized and accurate responses, intelligently analyzing product inquiries to boost customer satisfaction, drive sales, and streamline operations. Improves store ratings, reduces churn, and frees your team to focus on high-impact work.

  • tick
    All channels on One Screen
  • tick
    Mobile and Web Access
  • tick
    Hybrid & Automatic Mode
  • tick
    Real-Time Notifications
  • tick
    Quick Integration and Self Setup
  • tick
    Insightful Analytics
  • tick
    Technical Support Team
Dot Assist

Key Features

All channels on One Screen

All channels on One Screen

All channels on One Screen

Manage all your marketplace stores (e.g., Trendyol, Hepsiburada) from a single platform.

Mobile and Web Access

Mobile and Web Access

Mobile and Web Access

Access anytime, anywhere through both a user-friendly mobile app and web interface.

Hybrid & Automatic Mode

Hybrid & Automatic Mode

Hybrid & Automatic Mode

Instantly respond to questions automatically or use Hybrid Mode to approve and edit responses for greater control.

Real-Time Notifications

Real-Time Notifications

Real-Time Notifications

Get instant alerts for unanswered or new inquiries, ensuring no customer is left waiting.

Quick Integration and Self Setup

Quick Integration and Self Setup

Quick Integration and Self Setup

Easily integrate your marketplace stores with a simple self-setup process.

Insightful Analytics

Insightful Analytics

Insightful Analytics

Detailed performance insights on popular products with the most inquiries and engagement rates for responses.

Technical Support Team

Technical Support Team

Technical Support Team

A dedicated team ready to assist whenever you encounter an issue.

4 Reasons to Choose dotassist

Enhances customer satisfaction by providing instant responses 24/7.Enhances customer satisfaction by providing instant responses 24/7.
Analyzes your shoppers and develops brand strategies.Analyzes your shoppers and develops brand strategies.
Converts customer questions into sales with fast and accurate responses.Converts customer questions into sales with fast and accurate responses.
Instantly handles millions of inquiries even during peak sales.Instantly handles millions of inquiries even during peak sales.

Who Uses Dot Assist?

Customer Service Team

Customer Service Team

Provide 24/7 personalized support with accurate and consistent responses, powered by AI.

E-Commerce Manager

E-Commerce Manager

Streamline customer inquiries and enhance product Q&A management across marketplaces effortlessly.

Learn More→
Sevin Ballıktas
"Agentic AI isn't just the future, it's today's reality. AI Agents like Dot Assist and Dot Insights are reshaping customer experience, driving brand growth, and supercharging sales. Dot Assist provides instant, precise 24/7 customer service that boosts satisfaction and conversion rates up to 8x, while Dot Insights masters market trends, understand shopper insights, and optimizes retail media, delivering critical intelligence on competitor moves and strategic opportunities.

Together, these AI Agents serve as indispensable digital team members, empowering brands to thrive in the always-on digital commerce landscape."

5 Steps for Easy Integration

1. Integrate Your Store

Easily integrate your store with Dot using Seller ID, API user, and API key details provided by marketplaces. The self-setup process makes integration quick and hassle-free.

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2. Select Your Products

3. Add Additional Product Information and FAQs

4. Set the Communication Tone

5. Choose the Response Mode

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Dot Assist vs. Human Support 🤺

With Dot Assist, customer query response time reduced from 10 hours to 3 minutes.

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What Our Partners Say

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Pricing

Choose the plan that best suits your business

Free

One Time
$0mth

What’s Included?

available050 Soruya Cevap Üretme Hakkı
available11 Pazaryeri Entegrasyonu
available21 Mağaza Entegrasyonu
available31 Kullanıcı
available4Analiz Sayfası
available5Toplu Veri Yükleme
Aylık Analiz Raporu
Özel Müşteri Temsilcisi

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service0Masaüstü ve Mobil Bildirimleri
service1E-posta ve Canlı Destek
service2Dot Akademi Erişimi

Basic

$99mth

What’s Included?

available0300 Soruya Cevap Üretme Hakkı
available12 Pazaryeri Entegrasyonu
available22 Mağaza Entegrasyonu
available31 Kullanıcı
available4Analiz Sayfası
available5Toplu Veri Yükleme
Aylık Analiz Raporu
Özel Müşteri Temsilcisi

Servislerdropdown icon

service0Masaüstü ve Mobil Bildirimleri
service1E-posta ve Canlı Destek
service26 Aylık Veri Depolama
service3Dot Akademi Erişimi

Pro

Most Popular
$349mth

What’s Included?

available01000 Soruya Cevap Üretme Hakkı
available12 Pazaryeri Entegrasyonu
available24 Mağaza Entegrasyonu
available32 Kullanıcı
available4Analiz Sayfası
available5Toplu Veri Yükleme
available6Aylık Analiz Raporu
Özel Müşteri Temsilcisi

Servislerdropdown icon

service0Masaüstü ve Mobil Bildirimleri
service1E-posta ve Canlı Destek
service212 Aylık Veri Depolama
service3Dot Akademi Erişimi

Premium

$799mth

What’s Included?

available03000 Soruya Cevap Üretme Hakkı
available12 Pazaryeri Entegrasyonu
available26 Mağaza Entegrasyonu
available35 Kullanıcı
available4Analiz Sayfası
available5Toplu Veri Yükleme
available6Aylık Analiz Raporu
Özel Müşteri Temsilcisi

Servislerdropdown icon

service0Masaüstü ve Mobil Bildirimleri
service1E-posta ve Canlı Destek
service215 Aylık Veri Depolama
service3Dot Akademi Erişimi

Enterprise

Special Offermth

What’s Included?

available0Sınırsız
available1Sınırsız Pazaryeri Entegrasyonu
available2Sınırsız Mağaza Entegrasyonu
available310 Kullanıcı
available4Analiz Sayfası
available5Toplu Veri Yükleme
available6Aylık Analiz Raporu
available7Özel Müşteri Temsilcisi

Servislerdropdown icon

service0Masaüstü ve Mobil Bildirimleri
service1E-posta ve Canlı Destek
service215 Aylık Veri Depolama
service3Dot Akademi Erişimi
service4Kapsamlı Entegrasyon Süreç Takibi
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Frequently Asked Questions

Dot is an assistant that responds to customer questions on marketplaces 24/7, learning from past product inquiries to provide answers. It generates responses for you based on the additional product information you provide for your specific marketplace products.
After integrating your store with marketplaces such as Trendyol and Hepsiburada, you can select the products for which you want Dot to respond. Once you've made the necessary settings, you're ready to use the product. You have the option to let Dot answer questions on your behalf or review suggested responses before sending them. You can access all your questions and product inquiries from a single screen for detailed analysis. The analysis page also provides personalized insights for devising new strategies.
All sellers with stores on marketplaces can use Dot Assist.
You can integrate your stores on Hepsiburada or Trendyol with Dot.
The question-answer performance directly impacts your seller rating and sales. According to marketplace data, providing answers to questions within the first 30 minutes increases sales by eight times compared to other sellers. Additionally, the faster you respond within the first 12 hours, the more positively it affects your seller rating.
To use the product, you need to have a store on Trendyol or Hepsiburada.